“Some customers may be able to connect, but may also experience degraded performance,” Slack said at 1 p.m.Īs it has grown in recent years, Slack has become an essential workplace tool, with many users in media organizations and companies that have shifted to working from home because of the coronavirus pandemic. Service began to resume for some users around 12:20 p.m. The outage sent many people either to Slack’s competitors, like Google or Zoom’s video services, or back to phone calls and emails - tools that could feel antiquated to some employees who, while working from home for much of the last year, have grown used to the convenience and immediacy of the Slack app on their laptop or smartphone. Later in the afternoon, the spike appeared to have subsided.ĭuring the outage, users could not send messages, load channels, make calls or even log in to the service, and some had problems with their calendars and notifications. Eastern time, and the company posted its first statement about the problem at 10:14 a.m. The website Downdetector, which tracks internet disruptions, recorded a spike in reported problems with Slack at about 10 a.m. The representative could not say how many of Slack’s more than 10 million daily users were affected or what had caused the disruption. The company later said it had resolved issues with its calendar apps and email notifications. A Slack representative said the company was “seeing improvements with error rates on our side, and we believe affected customers should be able to access Slack.”
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